Interim Management

Interim Head of Facilities Management

  • Led flexible working accommodation project moving 995 staff, developed major works plan
  • Managed 7 other enabling accommodation moves between sites
  • Developed a flexible working accommodation strategy, including touchdown strategy
  • Developed specifications for all soft services (security, cleaning, porterage, courier, landscaping, concierge, catering, waste, post and scanning)

Interim Head of Estates & Facilities

  • Implemented large scale office refurbishment across 3 sites, moved operations to new sites
  • Improved voids turnaround from 39 to 16 days
  • Completed 2 new build units
  • Implemented multi skill training for 49 operatives (Apprenticeships & NVQ’s)

Interim Operations Director

  • Wrote Asset Management, Anti Social Behaviour, Tenant Involvement strategies
  • Developed partnerships with Mind Yourself, Irish Causeway, Refugee Council, and opened first Irish Men’s Shed in the UK
  • Retendered Cleaning & Grounds Maintenance Service
  • Undertook STAR survey, implemented Improvement Plan, introduced monthly satisfaction tracking

Interim Head of Voids & Lettings

  • Reduced the number of empty properties by 200
  • Increased income by over £400k
  • Reduced monthly costs by £250k
  • Increased satisfaction with empty homes from 48% to 73%

Interim Head of Neighbourhood Services

  • Led brand new operational teams including estate, tenancy, and environmental teams
  • Increased satisfaction with estates by 12% by delivering estate management strategy
  • Developed a Neighbourhood Planning structure measured by local KPI’s
  • Developed Cleaning and Grass Cutting SLA’s and specifications

Interim Housing Director

  • 33% reduction in rent arrears
  • Achieved Investors In People
  • Led Customer Service Excellence project

Recent Assignments

  • Interim Head of Facilities Management
  • Interim Head of Estates & Facilities
  • Interim Operations Director
  • Interim Head of Voids & Lettings
  • Interim Head of Neighbourhood Services
  • Interim Housing Director

Excellent Results!

Increased customer satisfaction:

  • Increased overall tenant satisfaction by 14%
  • Increased overall tenant satisfaction by 16%
  • Increased satisfaction with estate management by 12%

Staff results:

  • Increased staff satisfaction from 36% to 72%
  • Reduced staff sickness rate from 10% to 4%

Empty Property reduction and process efficiency:

  • Reduced average relet time from 47 days to 15 days
  • Reduced the number of empty properties by 200, reducing monthly costs by £250k
  • 25 day reduction in average relet time

Rent collection and rent arrears reduction:

  • 4.75% to 2.05% reduction in rent arrears
  • Reduced rent arrears by 50%
  • Reduced rent arrears by 33%