Quality & Performance Consultancy

Performance Management Framework

To support you in achieving excellent results, we offer to:

  • Review your existing performance arrangements
  • Develop a new Performance Management Framework
  • Practical assistance in performance management
  • Develop systems to support your journey to excellent performance

Policies & Procedures

In order to create robust systems for your organisation, we offer:

  • Policy & procedure review
  • Policy & procedure writing
  • Internal Quality Audit of effectiveness of policies and procedures

Award Preparation & Submission

Practical advice and assistance in quality award preparation. Past successes include:

  • ISO9001
  • Investors In People
  • Customer Service Excellence
  • Excellence Model
  • Competitive submissions

Recent Assignments

  • Interim Head of Estates & Facilities
  • Interim Operations Director
  • Interim Head of Voids & Lettings
  • Interim Head of Neighbourhood Services
  • Interim Housing Director

Excellent Results!

Empty Property reduction and process efficiency:

  • Reduced average relet time from 47 days to 15 days
  • Reduced the number of empty properties by 200, reducing monthly costs by £250k
  • 25 day reduction in average relet time

Rent collection and rent arrears reduction:

  • 4.75% to 2.05% reduction in rent arrears
  • Reduced rent arrears by 50%
  • Reduced rent arrears by 33%

Increased customer satisfaction:

  • Increased overall tenant satisfaction by 14%
  • Increased overall tenant satisfaction by 16%
  • Increased satisfaction with estate management by 12%