Recent Assignments

• Interim Head of Estates & Neighbourhoods
• Interim Head of Facilities Management
• Interim Head of Estates & Facilities
• Interim Operations Director
• Interim Head of Voids & Lettings
• Interim Head of Neighbourhood Services
• Interim Housing Director

Excellent Results!

Increased customer satisfaction:

• Increased overall tenant satisfaction by 14%
• Increased overall tenant satisfaction by 16%
• Increased satisfaction with estate management by 12%

Staff results:

• Increased staff satisfaction from 36% to 72%
• Reduced staff sickness rate from 10% to 4%

Empty Property reduction and process efficiency:

• Reduced average relet time from 47 days to 15 days
• Reduced the number of empty properties by 200, reducing monthly costs by £250k
• 25 day reduction in average relet time

Rent collection and rent arrears reduction:

• 4.75% to 2.05% reduction in rent arrears
• Reduced rent arrears by 50%
• Reduced rent arrears by 33%