
Ed Butler, Lead Consultant, Credentials & Profile

My personal mission is to improve KPI performance for my clients whilst improving people’s lives. A positive organisation culture with a clear focus on improvement increases the quality of services, customer and staff satisfaction. Improved processes, system efficiency, and organisational effectiveness enables a stronger commercial focus.
I have set out below my experience and awards achieved below. You can see my excellent results to the right of this panel.
Experience
- Lectured on Further and Higher Education courses
- Worked in two Housing & Social Care Departments
- Head of Quality in a PFI company contracted to a London authority
- Led a PFI in North London
- Undertaken 7 interim assignments across Facilities Management, Estates, Neighbourhoods, Housing Management, and Repairs and Maintenance
- Vice Chair of an excellence assessment and awarding body
- QE Lead Consultant
Awards
I have achieved all of the well-known excellence awards three times or more for different organisations including: Customer Service Excellence, Investors In People, Investors In Excellence. Also, achieved ISO 9001 and am a trained assessor in the Excellence Model and for London Excellence. I have also won a Results Focus award and been finalist in: Customer Focus, Making Partnerships Work, and Corp Comms.
Recent Assignments
- Interim Head of Estates & Neighbourhoods
- Interim Head of Facilities Management
- Interim Head of Estates & Facilities
- Interim Operations Director
- Interim Head of Voids & Lettings
- Interim Head of Neighbourhood Services
- Interim Housing Director
Excellent Results!
Increased customer satisfaction:
- Increased overall tenant satisfaction by 14%
- Increased overall tenant satisfaction by 16%
- Increased satisfaction with estate management by 12%
Staff results:
- Increased staff satisfaction from 36% to 72%
- Reduced staff sickness rate from 10% to 4%
Empty Property reduction and process efficiency:
- Reduced average relet time from 47 days to 15 days
- Reduced the number of empty properties by 200, reducing monthly costs by £250k
- 25 day reduction in average relet time
Rent collection and rent arrears reduction:
- 4.75% to 2.05% reduction in rent arrears
- Reduced rent arrears by 50%
- Reduced rent arrears by 33%