Interim Management
Interim Head of Estates & Neighbourhoods
- Improved estate cleaning and caretaking performance through detailed staff and management action planning
- Improved waste management and grounds maintenance performance through effective contract management
- Developed a Neighbourhood Improvement Strategy and a Neighbourhood Improvement & Maintenance Policy
- Developed ‘focused estate inspection’ methodology and led a wider estate improvement review
Interim Head of Facilities Management
- Led flexible working accommodation project moving 995 staff, developed major works plan
- Managed 7 other enabling accommodation moves between sites
- Developed a flexible working accommodation strategy, including touchdown strategy
- Developed specifications for all soft services (security, cleaning, porterage, courier, landscaping, concierge, catering, waste, post and scanning)
Interim Head of Estates & Facilities
- Implemented large scale office refurbishment across 3 sites, moved operations to new sites
- Improved voids turnaround from 39 to 16 days
- Completed 2 new build units
- Implemented multi skill training for 49 operatives (Apprenticeships & NVQ’s)
Interim Operations Director
- Wrote Asset Management, Anti Social Behaviour, Tenant Involvement strategies
- Developed partnerships with Mind Yourself, Irish Causeway, Refugee Council, and opened first Irish Men’s Shed in the UK
- Retendered Cleaning & Grounds Maintenance Service
- Undertook STAR survey, implemented Improvement Plan, introduced monthly satisfaction tracking
Interim Head of Voids & Lettings
- Reduced the number of empty properties by 200
- Increased income by over £400k
- Reduced monthly costs by £250k
- Increased satisfaction with empty homes from 48% to 73%
Interim Head of Neighbourhood Services
- Led brand new operational teams including estate, tenancy, and environmental teams
- Increased satisfaction with estates by 12% by delivering estate management strategy
- Developed a Neighbourhood Planning structure measured by local KPI’s
- Developed Cleaning and Grass Cutting SLA’s and specifications
Interim Housing Director
- 33% reduction in rent arrears
- Achieved Investors In People
- Led Customer Service Excellence project
Recent Assignments
- Interim Head of Estates & Neighbourhoods
- Interim Head of Facilities Management
- Interim Head of Estates & Facilities
- Interim Operations Director
- Interim Head of Voids & Lettings
- Interim Head of Neighbourhood Services
- Interim Housing Director
Excellent Results!
Increased customer satisfaction:
- Increased overall tenant satisfaction by 14%
- Increased overall tenant satisfaction by 16%
- Increased satisfaction with estate management by 12%
Staff results:
- Increased staff satisfaction from 36% to 72%
- Reduced staff sickness rate from 10% to 4%
Empty Property reduction and process efficiency:
- Reduced average relet time from 47 days to 15 days
- Reduced the number of empty properties by 200, reducing monthly costs by £250k
- 25 day reduction in average relet time
Rent collection and rent arrears reduction:
- 4.75% to 2.05% reduction in rent arrears
- Reduced rent arrears by 50%
- Reduced rent arrears by 33%