Quality & Performance Consultancy
Performance Management Framework
To support you in achieving excellent results, we offer to:
- Review your existing performance arrangements
- Develop a new Performance Management Framework
- Practical assistance in performance management
- Develop systems to support your journey to excellent performance
Policies & Procedures
In order to create robust systems for your organisation, we offer:
- Policy & procedure review
- Policy & procedure writing
- Internal Quality Audit of effectiveness of policies and procedures
Award Preparation & Submission
Practical advice and assistance in quality award preparation. Past successes include:
- ISO9001
- Investors In People
- Customer Service Excellence
- Excellence Model
- Competitive submissions
Recent Assignments
- Interim Head of Estates & Neighbourhoods
- Interim Head of Facilities Management
- Interim Head of Estates & Facilities
- Interim Operations Director
- Interim Head of Voids & Lettings
- Interim Head of Neighbourhood Services
- Interim Housing Director
Excellent Results!
Increased customer satisfaction:
- Increased overall tenant satisfaction by 14%
- Increased overall tenant satisfaction by 16%
- Increased satisfaction with estate management by 12%
Staff results:
- Increased staff satisfaction from 36% to 72%
- Reduced staff sickness rate from 10% to 4%
Empty Property reduction and process efficiency:
- Reduced average relet time from 47 days to 15 days
- Reduced the number of empty properties by 200, reducing monthly costs by £250k
- 25 day reduction in average relet time
Rent collection and rent arrears reduction:
- 4.75% to 2.05% reduction in rent arrears
- Reduced rent arrears by 50%
- Reduced rent arrears by 33%